Knit Picks Reviews
Based on 21 customer reviews and online research, knitpicks.com has a consumer rating of 2.9 out of 5 stars, indicating that most customers are generally satisfied with Knit Picks.
5 Stars(4)
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3 Stars(4)
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2 Stars(3)
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1 Star(6)
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How would you rate Knit Picks?
Top Reviews
I ordered yarn for a project April 20. It is mow May 19 and no order in sight. I understand they were shut down for a little while. Customer service says they shipped May 2. I don't know what is happening, but I won't order from them again. This is ridiculous!
This is about a recent customer service incident.
I just called the customer service phone number for Knit Picks about a recent order - one I made less than ten minutes before calling.
Not only was the woman rude and unhelpful, she hung up on me in the middle of a sentence - before I even had a chance to explain why I was calling.
I understand she's only human and doing her job, but the rudeness is completely unacceptable. I worked in retail over 15 years so I get how tough it can be, but the woman's behavior was completely unacceptable.
Customer Reviews (21)
Love my new yarn winder! It works so much better than the other one I had
I love ordering from Knit Picks, if I can’t find what I need in my lys then I can find something here! I have only had one mixup in the 8+ years of ordering from them and they resolved it quickly and pleasantly. I appreciate they’re early customer service hours, I work two jobs, and being able to call at the ungodly hour of 6am is amazing. You guys rock!
Products are fine, but the web site filters could be improved. I like to filter for more than one option, but find it reverts to only one .
I love everything about Knit Picks, except that their delivery time is a bit slow. I've been especially happy with the merino wool yarn I've ordered. Also, I wish they could figure shipping into their prices, so you wouldn't have to pay extra for it.
I've always loved your yarns and helpful phone people.
My gripe is no free shipping to Hawaii, which IS a state! If you had said so on your website or in the catalog, that would have saved me the unpleasant surprise. The wording was "Free shipping to U.S. and it's territories"....Samoa, Guam, Puerto Rico, but not Hawaii? Come on, use a Flat-rate Box. My complaint got me a refund on the shipping, but I was told it was a one time only good will gesture. Please re-consider your copy and your policies.
I'll be missing my Stroll and Hawthorn!
Everything was as described and I was pleased with the quality of the yarn and delivery was prompt. I will order again.
I was so grateful for the kit Knit picks sent. Not only is the patterned sweater, Professor Meowington a quick and fun knit, but the amount of yarn I needed was at an affordable cost (considering the quality of the material) and all right there in the box, which arrived more quickly than expected. The only drawback and why I give 4 out of 5 stars is that I do wish Knitpicks would provide a printed pattern with their kits.
I ordered size 9 tips for my circular needles. They came in a timely fashion. Thank you.
I've been shopping for my knitting supplies at Knit Picks for years. It's the first place I go. Yarn is great; prices are great; service is great. What more could you want?
The yarn I ordered arrived safely and in a timely manner. That is what I expect and need from a supplier. I've ordered knitting supplies from this company for many years and have always been pleased with the quality of the merchandise and the service. I plan to continue ordering from this company.
Your yarn is good. I wouldn’t say exceptional. The color choices were rather limiting and when knitting it was very splitting. I found several spots where the yarnhad not been fully twisted making a distinctive fullness to several stitches .
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